We hope you love your purchase. However, we know that sometimes an item doesn't fit and needs to be returned. Regular priced purchases are eligible for STORE CREDIT ONLY - NO CASH REFUNDS.
ALL DISCOUNTED ITEMS FROM SPECIAL SALES AS WELL AS FROM OUR FINAL SALE ITEMS are FINAL SALE... (NO RETURNS EXCEPTED).
All monogrammed items, accessories, earrings and leggings are FINAL SALE as well.
FOR STORE CREDIT
1). Returns must be received by Suzy's within 21 days of receipt of merchandise, no exceptions.
2). Returns must be unworn, unwashed and have all original tags attached (if applicable). Returned items that appear to have been worn, washed, stained or smell of smoke or perfume the return will be refused. If refused we will email you and you can choose to send it back to you at your expense or have us donate it. Any refused returns after 30 days that we have will be donated to a local charity of our choice.
3). Store credits cannot be issued until the return is received. we cannot go back and issue a refund on a past order. PLEASE DO NOT REQUEST STORE CREDIT TO BE REFUNDED ON ORDERS. THE CODE MUST BE USED AT CHECKOUT. THIS WAY WE CAN KEEP OUR RECORDS IN ORDER.
4). No Return Authorization is needed. Just return to:
Suzy's Online Boutique
14360 Hwy 43
Russellville, AL 35654
5). Please include a copy of your packing list with the items you are returning circled and indicate the reason for your return.
6). The customer is responsible for all return shipping costs. We recommend a method of shipment that will provide a tracking number. Suzy's is not responsible for items lost or damaged by the shipping company.
7). If we receive an item back that does not qualify for a return (shown in the list below) we will either donate the item in your name to local charity or send it back to you at your expense. ALL MONOGRAMMED ITEMS, ACCESSORIES, EARRINGS, LEGGINGS AND SALE ITEMS ARE FINAL SALE ONLY!!!
8). Once we receive your return please allow 5-7 business days for us to process it.
You will be issued an online code via email in the amount of purchase (less any shipping) to use online for purchasing at firstname.lastname@example.org.
9). If you believe the item was received by you damaged or defective, please email us and we will address it. All damage claims must be made within 5 days of receipt of your order.
STORE CREDIT WILL BE EMAILED TO CUSTOMER IN THE FORM OF AN ONLINE GIFT CERTIFICATE THAT CAN THEN BE USED ON THE WEBSITE. IT DOES NOT EXPIRE!